(01)
Casas Sereine
- Brief
- A short-term rental operation where guests arrived confused and staff absorbed the cost — fragmented check-in, documents and local guidance, handled manually every time.
- Role
- Brand and product design, guest communication sequence, and the operating system underneath: booking infrastructure, team workflows tied to the calendar, payment reconciliation and monthly reporting.
- Evidence
- The identity film, the art direction, the property seen from above, and the ileverde guest app that carries check-in, the house manual and booking lookup.
- Result
- Reservations grew 423%. $609K+ net revenue over five years. Review scores and repeat bookings improved, and the operation ran without constant manual intervention.












